Returns

We hope you love your new purchase. However if you’re unhappy with the goods for any reason, please return your item to us with your receipt.

We’re happy to offer a refund or exchange on unused items returned within 14 days ( 20th January if purchased in December).

If the item is faulty we’re happy to offer a refund or exchange where available. This does not affect your consumer rights.

Full terms and conditions can be found on our terms and conditions page.

How can I return my order?

You can return your item to our shop at the following address :-

Close House No19 Shop

Heddon on the Wall

Newcastle upon Tyne

NE15 0HT

In person:

If you would like to return your order in person you’ll need to take your confirmation email and the credit/debit card used to pay for the order (if applicable) with you.

Please check on-line for opening times.

By post:

If you would like to send your return to us via post then please enclose a note detailing your name, address, contact number and reason for return. Please package the item carefully in it’s original box & a secure outer wrapper where possible, and send them back clearly addressed to:

Close House No19 Shop

Heddon on the Wall

Newcastle upon Tyne

NE15 0HT

We recommend you use some form of registered post in case you need to track your parcel. We will email you to let you know that your return has been processed within 3 working days of receiving it through the post.

If you need any further help, contact our Team 01661 852 953 or email us at golf@closehouse.co.uk